Frequently Asked Questions

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We specialise in offering high-quality activewear, shapewear, and lingeries. Our focus is on providing customers with comfortable and stylish clothing that supports their active lifestyle while also offering flattering options for shaping and support. Whether you're hitting the gym, going for a run, or simply looking for comfortable everyday wear, we have something for everyone.

We are unable to offer refunds if you change your mind about your purchase, but we offer a 7-day return policy. You can contact us within 7 days from the date of delivery and apply for an exchange or store credit only if the item is returned in its original condition and with all tags attached. 

We are unable to offer refunds if you change your mind about your purchase, but we offer a 7-day return policy. You can contact us within 7 days from the date of delivery and apply for an exchange or store credit only if the item is returned in its original condition and with all tags attached. 

To reduce waste and promote sustainability, our activewear products do not come with tags. Instead, you can find product information and care instructions on our website.

Yes, we offer returns and exchanges within 14 days of purchase. Please see our return policy for more details.

To ensure the longevity of your activewear, we recommend washing them in cold water and air drying them. Avoid using harsh detergents or fabric softeners, as they may damage the fabric.

At this time, we do not offer customization options for our activewear. However, we're always open to feedback and suggestions from our customers.

You can learn more about our company, mission, and values on our About Us page. We're committed to providing high-quality activewear while minimizing our environmental impact.

If you have any questions or concerns, please don't hesitate to contact our customer support team at mcluxescustomercare@gmail.com. We strive to respond to all inquiries promptly.

 Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on our website or the courier's website. 

We offer free standard shipping on orders over $200 within the Australia. 

We offer international shipping for an additional fee. Please note that international orders may be subject to customs and duty fees, which are the responsibility of the customer. 

 Delivery time varies depending on your location, but usually takes between 3-7 business days within Australia. International shipping may take longer. Click HERE for more info 

We utilise Australia Post and CourierPlease for our shipping methods. We offer standard shipping options and express shipping options.