Shipping Information

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Shipping and delivery details

Shipping and handling charges are determined by the amount of your total order after any deductions and are calculated before taxes. All orders are subject to verification but not to special offers. Please note that the total shipping and handling charge will not increase.

1. International Shipping Addresses:

Standard Shipping

If you are shipping to any of the following countries, please see the shipping status and rates below:

Austria, Australia, Bahrain, Belgium, Bulgaria, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxemburg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Russia, Romania, Saudi Arabia, Singapore, Slovenia, Slovakia, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom and United States

To get your shipping status, please CLICK HERE and enter the tracking number provided on your shipping confirmation.

Undeliverable Packages & Incorrect Addresses

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, our customer service team will contact with you and re-arrange the parcel with you.

Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:

Incorrect Address.
If the address is incorrect or outdated, the carrier or the unintended recipient typically returns the package to us. This is not always the case so please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, click the "Address book" link in My Account.

Other Address Problems.
In rare cases, the address label becomes illegible during the shipping and handling process, or the carrier makes a mistake and leaves the package at a different address than that printed on the label.

Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package.

Refused by Recipient.
If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

Shipping Restrictions

Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

How to make a return?

All returns must be returned from your date of receipt within 7 days for domestic orders and 14 days for international orders. If the dates have gone by since your purchase, unfortunately, we can’t offer you a refund.

If your item is eligible to return, please contact us via mcluxescustomercare@gmail.com

Add your order number and indicate which item you would like to return and the reason for your return. Your order number can be found on your confirmation email.

We do not accept returned items that were sent back by you directly without checking with us first.

Returns Conditions 

• You will need to provide an original receipt or online tax invoice which      includes a reference to the item you are returning.  
• All sale items cannot be returned.
• We only accept the goods that unworn, unwashed, undamaged, re-sellable items      with original tags still attached and their original packaging.
• We need to receive the goods back to our office in their original condition.      So please ensure all goods are packaged securely.
• If the items have been worn, have makeup marks or perfume CANNOT be return.
• You will be responsible for all return shipping costs.
• Ensure the package is sent on a tracked service or with “proof of postage”.
• All returned items are your responsibility until they reach Mcluxes.
• We do not refund any shipping costs applied to your original order.

The following items are non-returnable and due to Australia hygienic laws and regulations. 

• Briefs, thongs, underwear
• Bra set
• Lingerie 
• Shapewears, bodysuits
• Stovepipes, hosiery
• Accessories (including silicone bras)

Exchanges (if applicable)

• We only replace the correct size of the same style same color. 
• We only accept the items that unworn, unwashed, undamaged, re-sellable items      with original tags still attached and their original packaging.
• Items must unexposed to perfume or cosmetics.
• If the size you request is in stock, we will be sent within 5 business days.
• If the size you request is out of stock, our team will be in touch to i you Mcluxes store credit or refund.

Refunds

Please allow up to 21 working days for us to receive and process returned goods.

The refund will be processed to your Store Credit or the original payment account per your request.

If you have chosen Store Credit refund, it will be refunded within 24 hours. Credit can be used on your next purchase or be withdrawn to your original payment account.

If you have chosen the original payment account, it will be refunded within 21 days.

Store credit 

• You can use your Store Credit within a full 12 months period.
• Store Credit can be used on any item in the store. Including sales items.

Return Address

Mcluxes Returns

Parcel Locker 10084 48537

Shop 1, 19 Everton Road

Strathfield NSW 2135

What happens if my product is faulty?

Mcluxes does a thorough inspection of all goods before they are shipped to our customers. Our team takes extreme care in ensuring our goods are of the highest quality. But if you come across a manufacturing fault, we would like to help you resolve the problem.

If your item is faulty please contact us at support@mcluxes.com.au within 14 days of the receipt of the parcel in order to obtain either a refund or a replacement.

Please note that refund cannot be guaranteed without prior photographic evidence of the fault.

Please do not post any faulty or incorrect items back to us before you have been advised by our Mcluxes team.