SHIPPING

DELIVERY

Order placed Monday to Friday before 1pm will be dispatched the same day. Any orders placed after 1pm Monday to Friday will be dispatched the next business day.

Order placed after 1pm on a Friday or over the weekend will be dispatched on Monday (excluding holiday).

Any orders placed during our sale periods may take a little longer and will be dispatched within 2-4 business days.

If you chosen backorder item, the estimate dispatch time to be 5-8 weeks.

CAN I TRACK MY ORDERS?

All items are sent tracked, your tracking will be emailed to you.

DO YOU DELIVERY TO WORK ADDRESS ?

Yes, Please do include a company name if you are requesting a delivery to a work address. Ensure you are delivery to a safe address where your parcel cannot be intercepted. If a parcel has been sighed and accepted and delivery, Mcluxes will not take responsiblity if the signee is fraudulent.

ENSURE A SAFE DELIVERY

Please note, If you request “Safedrop”, Mcluxes will not be held liable for missing parcels.

UNDELIVERABLE PACKAGES & INCORRECT ADDRESSES

Occasionally packages are returned to us as undeliverable. When the courier returns an undeliverable package to us, our customer service team will contact with you and re-arrange the parcel with you.

INCORRECT ADDRESSES

If the address is incorrect or oudated, the courier or the unintended recipient typically returns the package to us. Please double check your address carefully when placing a new order.

DO YOU SHIP INTERNATIONALLY

Yes, Mcluxes ships to most of destinations around the world.

HOW LONG DOES DELIVERY TAKE IN AUSTRALIA?

standard 2-7 business days

WHAT DELIVERY OPTION DO YOU OFFER?

Orders with an Australian address are sent via Australia Post. All orders over $100 with a delivery location within Australia will receive complimentary shipping.

AUSTRALIA SHIPPING COSTS AND OPTIONS

DELIVERY OPTION TIME COST
Standard Delivery 2-7 business days $12.50
free on order over $100

INTERNATIONAL DELIVERY

We use Australia Post couriers for our international shipping.

NEW ZEALAND SHIPPING COST AND OPTIONS (ZONE 1)

DELIVERY OPTION TIME ESTIMATE COST
Standard delivery 7-12 business days
(between major metro areas)
$30

INTERNATIONAL SHIPPING COST (ZONE 2)

DELIVERY OPTION TIME ESTIMATE COST
Standard delivery 5-15 business days
(between major metro areas)
$45

INTERNATIONAL SHIPPING COST (ZONE 3)

DELIVERY OPTION TIME ESTIMATE COST
Standard delivery 10-15 business days
(between major metro areas)
$50

INTERNATIONAL SHIPPING COST (ZONE 4)

DELIVERY OPTION TIME ESTIMATE COST
Standard delivery 10-18 business days
(between major metro areas)
$60

INTERNATIONAL ZONES DELIVERY ESTIMATED

ZONE 1 – New Zealand (7-12 business days)

ZONE 2 – Rest of Asia, Pacific Island (5-15 business days)

ZONE 3 – United State, Canada (10-15 business days)

ZONE 4 – UK & Ireland, Europe (10-18 business days)

All deliveries to international destinations will require a signature on delivery. If there is no one at home the order will be taken back to the depot or a third party courier whichever applies to your location for collection.

CUSTOMS CHARGES

Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Service Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees.

Any customs, import duties and associated fees are responsibility of the customer and are charged once the parcel reaches its country of destination. We have no control over these charges and cannot predict what they may be. Mcluxes cannot be held responsible for any additional charges on your order, and in this case, we cannot accept a return of the order. If you choose to refuse to pay these charges, your parcel may be abandoned, and Mcluxes will not be held responsible for any loss of funds as a result of this occurrence.

For more information about your country’s custom policy, please check your local customs office before placing order.

 

ORDER CONFIRMATION

Once an order has been place, you will receive an order confirmation email. As soon as your order has been despatched, you will receive a second email containing tracking number.

Invoice also can find in your Mcluxes account, simply log in to MyAccount, and you will find all orders information.

Please note, once an order has been place you cannot change or cancel. Any changes must be completed upon delivery by following our Return Policy.