Who we are

Our website address is:


Mcluxes & Co. does collect a certain amount of information from our customers and visitors to our website. We do this for the effective running of our day-to-day business and in improving your experience with Mcluxes Lingerie We know that keeping your personal information private is very important and we do this responsibly and in accordance with Australian law. Maintaining your confidence in us is our priority.


Mcluxes & Co. has implemented stringent security measures to protect the information we collect at our website. We receive and store the information on our secure databases which are only accessible as needed by authorised Mcluxes Lingerie staff who are fully aware of the importance of confidentiality.

If you are visiting Mcluxes & Co. from a location outside Australia, your connection will be through, and to, servers located in Australia. Your orders placed with Mcluxes will be accepted and fully processed in, and shipped from, Australia unless otherwise notified. All information you provide will be processed and securely maintained in our web servers and internal systems located in Australia.

Furthermore, your personal information is not stored or remotely accessible on our website or on servers whose specific function is for the internet. In the event of a possible intrusion to our internet server you can be assured that your personal information and any data relating to yourself personally are not obtainable. The only data stored on our server are the general statistics.

Unfortunately, potential security and privacy issues are inherent in the nature of the internet and no data transmission over the internet can ever be absolutely guaranteed. We do undertake to provide the most secure shopping environment possible. We designed the Mcluxes online store to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This gives you the confidence of knowing that all orders placed are securely encrypted and protected and means you’ll be unable to inadvertently place an order through an unsecured connection.


At Mcluxes & Co. we understand and respect your concern for discretion and privacy. Hence, we are committed to the protection of your personal information and will not distribute, sell, loan or rent any personal information, regarding its customers to any third party.

For Mcluxes to process your order, it is necessary to obtain your personal information; however we will only ask for minimum information such as name, physical address, email address. This information will be stored in a secure area of our system to make ordering easier next time you visit. If you pay online using a credit card, the card details you enter are not viewed by us or any person except you during the transaction. The details are encrypted and passed directly to the bank. We do not retain your credit card details. Please view our security policy for further information on credit card encryption.

For subscribers of our email bulletins we will only use your email to inform you of promotions, events, news and special offers. You can unsubscribe yourself from this service at any time.

We collect site traffic information so we can continually improve site content and design. This does not provide individual information and only provides generalised information relating to pages viewed by customers.